The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Integration between Workorder module and MS outlook.

Highlighted
Jess Kristoffer
Super Collector

Integration between Workorder module and MS outlook.

Hi all.

I am having some questions about the posibilities of integration between MS outlook and the
workorder module in SD 4.5.

Are there any of you having any kind of experience with integrating a workorder into outlook.
The customer would like somekind of funktionality where they are able to but a workorder into Outlook as an appointment, anyone ever tryed anything like this before?
2 REPLIES
Robby De Naeyer
Regular Collector

Re: Integration between Workorder module and MS outlook.

Dear,

It is indeed one of the most asked questions among SD 4.5 users.

The only experience i had with this feature is a command line switch:
"outlook /c ipm.appointment"
This allows you to create a new appointment but is does not allow you to fill in attributes.

You could develop a vbs script.
But i guess you will have to look at microsoft forums for tips in that direction.

Best regards,
Robby De Naeyer.
Rubem Andrade
Occasional Visitor

Re: Integration between Workorder module and MS outlook.

Hi Jess,

Take a look at the following thread for a beginning reference:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=938522
Regards,
RA
//Add this to "OnDomLoad" event