Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Integration between AssetCenter5.0 and SD 4.5

Highlighted
aks3183
Regular Collector

Integration between AssetCenter5.0 and SD 4.5

Hi all,

I am integrating the asset center 5.0 with SD 4.5. can anybody let me know how does the data from Asset center gets transferred and then mapped to the service desk 4.5 database(CMDB). Does service desk 4.5 possess OvObsImporter utility also as SD 5.0?
4 REPLIES
George M. Meneg
Honored Contributor

Re: Integration between AssetCenter5.0 and SD 4.5

Hello Akash,

On OVSD 4.5 there are two command line utitilites: sd_export and sd_import

sd_export uses an ini configuration file to query an external source and generate an xml file.

sd_import using an import mapping (defined at Admin Console\Data\Data Exchange\Import mapping)imports an xml file to SD DB

So, you can extract data from Asset Center using sd_export and import them to OVSD using sd_import.
menes fhtagn
aks3183
Regular Collector

Re: Integration between AssetCenter5.0 and SD 4.5

Hi George,

Thanx for ur reply..

Is the import of data an automatic process or does it require user intervention?

David Borojevic
Frequent Visitor

Re: Integration between AssetCenter5.0 and SD 4.5

Hi akash,

sd_import and sd_export are command line driven and thus can bu inserted into a scheduled task (bat or vbs) on the server for regular data exchanges (eg nightly).

Note that it is fussy about the path - make sure the scheduled task "start in" is set to the bin dir where sd_import and sd_export reside.

If you search the forums you can find a couple of example bat files.

Cheers
Carol Hibbard
Honored Contributor

Re: Integration between AssetCenter5.0 and SD 4.5

HP offers integration between AC and SD via Connect-IT. Documentation is available on the HP external doc site under Connect-IT.
//Add this to "OnDomLoad" event