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Integrating Service Navigator with Service Desk

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Abhishek RVRK S
Occasional Contributor

Integrating Service Navigator with Service Desk

Does the Service Navigator Server run on OVO For Windows? Or will I have to install OVOU?

Will installing the Service Navigator Value Pack help?


Thanks in advance.
8 REPLIES
jconsola20
Occasional Visitor

Re: Integrating Service Navigator with Service Desk

Yes. No. Yes.
Jov
Honored Contributor

Re: Integrating Service Navigator with Service Desk

OVOW's Service view is not an add-on like OVSN for OVOU. It's there by default, thus there is no OVSN Value Pack (not one I'm aware of).

Jov
Jov
Honored Contributor

Re: Integrating Service Navigator with Service Desk

>> ..no OVSN Value Pack (not one I'm aware of).

I meant no OVSN Value Pack for OVOW.

And to answer your initial question, its yes.

Jov
Abhishek RVRK S
Occasional Contributor

Re: Integrating Service Navigator with Service Desk

How do I get the Service Navigator integration in Service Desk working then? What am I supposed to specify where I am supposed to type in the IP and the port for the Service Navigator Server in SD 4.5?

I found a service that may correspond to Service Navigator on OVOW - And also,an install for Service Navigator Value Pack 9.0 for Windows - But I believe it connects to an OVOU server.

Thanks for the reply. :)
Carol Hibbard
Honored Contributor

Re: Integrating Service Navigator with Service Desk

Service Navigator Value Pack is only used with OVOU.

What are you trying to accomplish?
Abhishek RVRK S
Occasional Contributor

Re: Integrating Service Navigator with Service Desk

I need to integrate the Service Navigator with Service Desk 4.5 - So I can allow the Service Desk operator to check on service status when he/she responds to a service call/incident in Service Desk.

Can I do this using OVOW, or will I have to use OVOU?
Jov
Honored Contributor

Re: Integrating Service Navigator with Service Desk

As stated, OVO and OVSD integration is only applicable to OVO Unix. OVSN Value Pack allows integration of Service Navigator with ServiceDesk linking CI and what not.

SN Value Pack is not avaialbe for OVOW.


Jov
Abhishek RVRK S
Occasional Contributor

Re: Integrating Service Navigator with Service Desk

thanks...Guess I'll have to find some other solution to integrate service status then :)
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