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Integrating OVSD 5.1 with CRM

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Mohammed Albust
Collector

Integrating OVSD 5.1 with CRM

Hello all,

What are the means of integration between HP OVSD 5.1 and Microsoft CRM. Is there such integration?
4 REPLIES

Re: Integrating OVSD 5.1 with CRM

Hello,
If microsoft uses ms sql database, than you can easily integrate these products using data exchange. Read more in data exchange guid

Rytis
Mohammed Albust
Collector

Re: Integrating OVSD 5.1 with CRM

What benifits do i get by integrating the two products?
Solution

Re: Integrating OVSD 5.1 with CRM

Hi,
Entirely depends on your internat processes. If it's meaningfull you can integrate this information:
1. Organizations and persons - you would manage alot better telephone changes, work changes and so on
2. Purchases - you could import information about bought services to sd. SD then could automaticly start calculating metrics for these customer for example
3. Integrate information about support cases - sales people would have information in crm about customer complains and all comunication history, so they could better manage relations with customers
4. Import CI sold to clients, so your administratos would have up-to-date information about infrastructure used by client
5. Having information in CMDB about licence consumption gives you great posiibilities to sell aditional licences to clients
and so on..

Rytis
Mohammed Albust
Collector

Re: Integrating OVSD 5.1 with CRM

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