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Integrate OV Reporter 3.70 with OV ServiceDesc 5.1 SP2

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Yevgeniy Bordyu
Respected Contributor.

Integrate OV Reporter 3.70 with OV ServiceDesc 5.1 SP2

Hi All,
I have some situation.
I need integrate OV Reporter 3.70 with OV ServiceDesc 5.1 SP2.
Is this situation solvable?
5 REPLIES
George M. Meneg
Acclaimed Contributor.
Solution

Re: Integrate OV Reporter 3.70 with OV ServiceDesc 5.1 SP2

Hello,

Of course it is doable. You have to create reports using crystal reports (up to V10 since you are using v3.70).

The only thing you have to do in the reporter is to specify the data link that is going to use in order to connect to OVSD database. Create an odbc link and make sure that the same link is used from the .rpt file itself.
menes fhtagn
Yevgeniy Bordyu
Respected Contributor.

Re: Integrate OV Reporter 3.70 with OV ServiceDesc 5.1 SP2

Thank you, George,
but, can you explain as it to do step by step?
I connect crystal reports to OVSD database with ODBC, than create reports in .rpt file.
What must I do further?
George M. Meneg
Acclaimed Contributor.

Re: Integrate OV Reporter 3.70 with OV ServiceDesc 5.1 SP2

Hello,

Open the reporter and select "File/Configure/Databases". At the other databases add OVSD database.

At the "Server or DSN" you must enter the name of the System DSN that you created earlier with ODBC.

I suggest to have a good read on Reporter's Manual, because adding the DB is the easy part.
menes fhtagn
Yevgeniy Bordyu
Respected Contributor.

Re: Integrate OV Reporter 3.70 with OV ServiceDesc 5.1 SP2

Thanks, George. It works!
Yevgeniy Bordyu
Respected Contributor.

Re: Integrate OV Reporter 3.70 with OV ServiceDesc 5.1 SP2

Many thanks.