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Installing Service Navigator Value Pack on Service Desk - HP-UX

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Susana.gi_1
Trusted Contributor.

Installing Service Navigator Value Pack on Service Desk - HP-UX

Hi all,
I've installed Service Desk 4.5 + SD Service Pack 18 in a HP-UX 11.11 box.
Now, I want to install SNVP 8.0 for HP-UX in the same system.

I've been reading the installation instructions, and I see I have to install a SD service pack in order to support SNVP.

But I've already installed SD service pack 18, so I suppose I have a more recent version.

Can I install SNVP in my server (with SP 18)?
Is there any problem because of the different service pack versions?

I've also noted that there is no patches for SNVP HP-UX, but I've found patches for Windows version.
Is anybody updating SNVP HP-UX?

Thanks and regards,
Susana
1 REPLY
Susana.gi_1
Trusted Contributor.

Re: Installing Service Navigator Value Pack on Service Desk - HP-UX

HP-UX patch was inside the Windows patch, so you have to uncompress and ftp it.

And HP released some days later SNVP_00024 patch, including SD SP 18 support.