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Installing Service Desk 5.1 client on LInux RH

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Daniel T Walmsl
Trusted Contributor.

Installing Service Desk 5.1 client on LInux RH

Hi

Has anyone been successful installing the console client either by webstart or the Linux client client_5.10.090_setup.bin

Can some point me to a link for the client_5.10.090_setup.bin client software?

Thanks
5 REPLIES
Jonathon Druce
Acclaimed Contributor.
Solution

Re: Installing Service Desk 5.1 client on LInux RH

Daniel,

I am not sure the client is supported on Linux RH. It is not listed in the Install Guide for 5.1 as a supported client platform (unless there is a addendum that I have not seen). It lists the following GUI clients;

Windows XP Professional
Windows 2000 (SP4 or higher)
Windows 2003
HP-UX PA 11.11
HP-UX 11.23 (PA-RISC and Itanium)
Sun Solaris 9 and 10 (Sparc)
Daniel T Walmsl
Trusted Contributor.

Re: Installing Service Desk 5.1 client on LInux RH

Thanks Jonathon

Looks like I will have to use the Web Console.

I was hoping to give my tech the better funtionality of the client console, but we are stuck with RH
Jonathon Druce
Acclaimed Contributor.

Re: Installing Service Desk 5.1 client on LInux RH

The other possibility is a citrix client. Not sure if you have citrix or if it is offically supported for the 5.1 client (it is for 4.5 with specific citrix versions). The web console is obviously a possibility but I would test it for performance (the one for 4.5 can run noticably slower than the GUI client)

Best of luck.
David R Baldwin
Respected Contributor.

Re: Installing Service Desk 5.1 client on LInux RH

We have had some success using the java client, but it works best if you use 1.4.2_08 java. We have had it going on RH3.6 and Centos 4.3 but have had some problems with not being able to upload attachments.

We're just trialing the Citrix solution as that looks like the most hopeful.
Daniel T Walmsl
Trusted Contributor.

Re: Installing Service Desk 5.1 client on LInux RH

Thanks David

I tried installing with Java 1.4_08 but receive error messages that jnlp will not open.

I'm going to try the Web Console or try and get the OK to install VMWare and XP on top of the Linux workstation.

I will also give the Citrus solution a try