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Insight Manager Integration

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David Borojevic
Outstanding Contributor.

Insight Manager Integration

G'day,

We are about to integrate HP Sim and Service CDesk 4.5 sp15. We found some ACES_InsightManager.xml files etc that will save us a bit of work but there is a version issue. If I try and ACE it in I get a JAVA error and nothing in the ace log. The XML is for SP14.

Does anyone know if I can just change the version number or has there been changes between SP14, and SP15 that would make this problematic? The XML will bring in a template, some smart actions and an import mapping.

Cheers
2 REPLIES
Gyula Matics_1
Acclaimed Contributor.

Re: Insight Manager Integration

Yuo can change the version number and it will work.

The bigger problem could be if the ACES file is from a system that significantly differs from the target. If there are big differences, the import may fail, and in some cases (when there are overlappoing oids) it may screw up some other part of the system. So make a backuip before you try, and test it afterward.
David Borojevic
Outstanding Contributor.

Re: Insight Manager Integration

Thanks. Worked - a couple of warnings in the log file to do with smart actions but I have the smart actions working now and should have no problems getting the data exchange the way I want.

Cheers