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Information about Service Desk 4.5 functionality

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Susana.gi_1
Trusted Contributor.

Information about Service Desk 4.5 functionality

Hi all,
I have to present SD 4.5 functionality to my boss, so I'm trying to find information about it (something else than Technical Manuals).

I've tried openview.hp.com, but the data sheet about Service Desk is for version 5.0.

Is there any functional documentation about Service Desk 4.5?
(I'm sure someone has it)

Thanks and regards,
Susana
4 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Information about Service Desk 4.5 functionality

Hi Susana,

see if these help. The second one links to Demos which may help showcase the functionality.

http://managementsoftware.hp.com/news/about/index.html
http://managementsoftware.hp.com/demos/index.html
Gyula Matics_1
Acclaimed Contributor.

Re: Information about Service Desk 4.5 functionality

Attached is the data sheet for 4.5
Michael Lutfi
Outstanding Contributor.

Re: Information about Service Desk 4.5 functionality

I would strongly advise you install SD 5.0 because although most of the features of SD 4.5 are in SD 5.0 you will have to eventually work with SD 5.0...
Susana.gi_1
Trusted Contributor.

Re: Information about Service Desk 4.5 functionality

Thank you very much.
Regards,
Susana.