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Incidents updated by someone without access to the company

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WW83531
Super Collector

Incidents updated by someone without access to the company

It looks like the incident was updated from the related call by a correct user. But when saved in the 'updated by' field in the incident, there is another name.
4 REPLIES
Mark O'Loughlin
Honored Contributor

Re: Incidents updated by someone without access to the company

Hi,

are there rules running which could have set this?
WW83531
Super Collector

Re: Incidents updated by someone without access to the company

No there is no rules set for this .
Eng.NM
Member

Re: Incidents updated by someone without access to the company

hi

please enable history logging for this field and then check how it has been changed and by whom, check also that the rules evaluating this logic are true and well tested

thanks
Rory Emmans
Member

Re: Incidents updated by someone without access to the company

Was the field updated via email?
//Add this to "OnDomLoad" event