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Incidents,persons

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Respected Contributor.

Incidents,persons

hello
I want to know when(fix date,time)
user(person) opened incident. Person to which is assignmeted incident.
How do that?
Thanks
4 REPLIES
Michel SILVA SO
Outstanding Contributor.

Re: Incidents,persons

Hello nera,

what you mean with "opened incident"? When the Incident is created or each time it is physically opened?
In the first Case just use the
"Entered by person field" and "Creation date / Registration Date".
If you want to track who access to the incident even if it isn't changed then you need two fields:
1. String with function "Current person" (UI Rule)
2. Date with function "Current date" (UI Rule) and then in the Administrator Console go to Security/Audit/Audit Rules and check the two new fields you created. This will add a line in the history each time a user opens a record...

In case it is really what you want to achieve...

Hope this helps,
Rgds,
Michel.
bad
Respected Contributor.

Re: Incidents,persons

i want to know, when incident was first opened by "assignment:to person".
Michel SILVA SO
Outstanding Contributor.
Solution

Re: Incidents,persons

Then use the two above mentionned fields but with another logic.
Keep (UI Rule) that fill the String field with function Current person when record is opened.
Second UI Rule only fills the date field if Assigned Person equals Current Person(stored in [New]field).
Set the date field as Read-Only to ensure that this fields can only be filled by the UI Rule.

Hope this Helps,
Rgds,
Michel
bad
Respected Contributor.

Re: Incidents,persons

It works
Thanks!