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Incident status in SD4.5

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SWATI SHARMA
Honored Contributor.

Incident status in SD4.5

Hi

Can anybody plz explain me the difference between the incident status (In Progress & Waiting) and (Completed &Closed).
Also explain me the Informed Status.

Thanks
1 REPLY
Mark O'Loughlin
Acclaimed Contributor.

Re: Incident status in SD4.5

Hi,

these are either the out of box status values or were added by a sys admin at some stage.

Either your organisation has defined what these mean in the context of your organisation or they are just being used becase they are there and may not be defined.