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Incident & service call forms

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Incident & service call forms

Hello
Can i use "Service call" form atributtes(caller,organization and other) in incident form?
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Robert S. Falko
Honored Contributor
Solution

Re: Incident & service call forms

Nera,

No, you cannot.

You have two workarounds possible, depending on why you want to do this:

1) create a custom field in incidents into which values from service calls are copied via db rules.

2) use overview actions to see data from service calls from within the incident.

-Josh
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