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Inbound email is not crated.

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Pinion
HPE Expert

Inbound email is not crated.

Hi Folk,

Please help...

I try to create a new service call vie email, but it till can not, I have configure.

from address: mymail@mydomain.com
Use New Command As Default are checked.
Inbound E-mail : Servie Desk

do I miss some thing?...-_-"
-/\-
4 REPLIES
Roman Frolin
Regular Collector

Re: Inbound email is not crated.

ServiceDesk replay you ? Something like whis:

The E-mail you sent has not resulted in the registration or update of a Service Call.
-
The following error(s) occurred:
If you have any questions pertaining to this message, you can contact the helpdesk during normal support hours.
-
This message has been generated automatically.
Please do not reply to this message.

If replay you must check access level in E-mail properties/e-mail command/new
If not, you can check application server logs for inbound email exist.
Pinion
HPE Expert

Re: Inbound email is not crated.

Hi,

I have check application server logs for inbound email it's doesn't say some thing about inbound email.

bR<
Krieng.
-/\-
Roman Frolin
Regular Collector

Re: Inbound email is not crated.

Then check what Service Desk SMTP service is reciving e-mails. if you in same network with sd server try
telnet you_sd_server_name.yourdomain.com 25 if its replay 220 you_sd_server_name.yourdomain.com service desk 4.5 SMTP Service Ready for input - problem may be in you e-mail server.
Ashly A K
Honored Contributor

Re: Inbound email is not crated.

hi!

Go to http://www.geocities.com/helponhpopenview

You can find the complete documnet (setp-by step )

-Ashly
http://www.geocities.com/helponhpopenview
//Add this to "OnDomLoad" event