Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Inbound email in SD 4.5 doucmentation/guides?

Highlighted
Jan Gunnar Helg
Senior Member

Inbound email in SD 4.5 doucmentation/guides?

Hi

We are looking into how to implement inbound email in SD 4.5 (SP21).

Are there any guides/documentations out there I could make use of?
3 REPLIES
Ruth Porter
Honored Contributor

Re: Inbound email in SD 4.5 doucmentation/guides?

Hi there,

The first point is that there are 2 parts to setting up inbound email to HPSD:

1. Getting the emails into SD - this requires configuring your email server (eg exchange server) to send emails addresed to the SD inbound email address(es) to the SD application server on the port you specify in the SMTP tab of the "edit server settings" utility.

2. What you do with the emails once they arrive: the Admin guide and the online help give quite a good introduction to this topic so I would suggest you start there and then ask again if you have further queries.

Hope this helps, Ruth
http://www.teamultra.net
Jan Gunnar Helg
Senior Member

Re: Inbound email in SD 4.5 doucmentation/guides?

Thank you, where might I find the admin guide and url for online help?
Ruth Porter
Honored Contributor

Re: Inbound email in SD 4.5 doucmentation/guides?

Hi there,

The admin guide is available as a PDF on the folder doc on your install CD; also there is more information in the SP20 addendum which is available in folder doc when you expand a SP20 or later exe.

The help is available once the SD client and then just search for e-mail.

Hope this helps, Ruth
http://www.teamultra.net
//Add this to "OnDomLoad" event