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Inbound Mails Error

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Felix Demetz
Super Collector

Inbound Mails Error

Hello,

our Service Desk gives suddenly errors in the log file when processing inbound emails.

Does anyone have a suggestion what to do or where to look?

here is the log:

Do, 19/04/2007 10:45:35 Started parsing E-mail
Do, 19/04/2007 10:45:35 Header : [Received: by 0002-MXVS1.fielmann.netid <01C78252.F4D52090@0002-MXVS1.fielmann.net>; Thu, 19 Apr 2007 09:18:40 +0200
, Content-class: urn:content-classes:message
, Subject: Neu Vorgang Sichern konnte nicht durchgefuehrt werden
, Date: Thu, 19 Apr 2007 09:18:40 +0200
, MIME-Version: 1.0
, Message-ID: <8F136A9A4ED5BA419529BE2D974F8C5F015DB285@0002-MXVS1.fielmann.net>
, Content-Type: multipart/alternative;boundary="----_=_NextPart_001_01C78252.F4D52090"
, X-MS-Has-Attach:
, X-MS-TNEF-Correlator:
, Thread-Topic: Neu Vorgang Sichern konnte nicht durchgefuehrt werden
, X-MimeOLE: Produced By Microsoft Exchange V6.5
, Thread-Index: AceCUvTNM3De++WVSay39CMvwQW59w==
, From: "Raumadministrator"
, To: "SVC-ServiceDesk"
]
Do, 19/04/2007 10:45:35 Subject : Neu Vorgang Sichern konnte nicht durchgefuehrt werden

Do, 19/04/2007 10:45:35 To : [ServiceDesk]
Do, 19/04/2007 10:45:35 Plaintext :
Organisation = NDL99
Melder = *99
Zuordnung;An Person = wki
Klassifizierung = Datensicherung
Kategorie = Störung


Do, 19/04/2007 10:45:35 Attachments: [(content.html : C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\server\tmp\258-content.html!#! : text/html;charset=iso-8859-1)]
Do, 19/04/2007 10:45:35 Reply-To : null
Do, 19/04/2007 10:45:35 Reply-To :
Do, 19/04/2007 10:45:35 Mail from : "Raumadministrator"

Do, 19/04/2007 10:45:35 ReturnPath : Raumadmin@fielmann.com
Do, 19/04/2007 10:45:35 Importance : normal
Do, 19/04/2007 10:45:35 java.lang.ArrayIndexOutOfBoundsException: 40
at com.hp.ifc.util.AppList.getItem(Unknown Source)
at com.hp.ifc.util.marshal.AppAttributeSelection.clone(Unknown Source)
at com.hp.itsm.srv.email.EmailParser.getAttributeSelection(Unknown Source)
at com.hp.itsm.srv.email.EmailCommandNew.execute(Unknown Source)
at com.hp.itsm.srv.email.AbstractEmailCommand.execute(Unknown Source)
at com.hp.itsm.srv.email.EmailParser.parse(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at com.hp.ifc.net.smtp.AppSmtpRequestHandler.process(Unknown Source)
at com.hp.ifc.net.tcp.AppTcpConnection.processRequest(Unknown Source)
at com.hp.ifc.net.tcp.AppTcpThread.run(Unknown Source)

Do, 19/04/2007 10:45:35 Ended parsing duration: 0 ms
2 REPLIES
Justin Trant
Regular Collector

Re: Inbound Mails Error

Have you tried restarting the SMTP service on your Exchange server? Worked for me.
Felix Demetz
Super Collector

Re: Inbound Mails Error

Strange Behavior, but a reboot of the Service Desk Server solved the problem.
//Add this to "OnDomLoad" event