I have configured my Exchange server to route the emails to my openview server.I could find the log in my application server log saying
Jun 2, 2006 7:18:19 AM;2209;20;com.hp.ov.obs.impl.net.smtp.AppSmtpRequestHandler;process;com.hp.ov.obs;INFO;: Started parsing E-mail. Jun 2, 2006 7:18:19 AM;2210;20;com.hp.ov.obs.impl.net.smtp.AppSmtpRequestHandler;process;com.hp.ov.obs;INFO;: SMTP< I am getting system failure email saying
there is some communication problem with the recipients mail server.(user doesn't exist).
Thanks for u'r help, But still i'm having the same problem, can you please tell what should i do in inbound email addresses. If my mail id to which the email to be send is AutoCall@servicedesk.com. I need to fill in my inbound mail address as Autocall or servicedesk.com.
I also have some doubts regarding the account,Is it required for the user who sends the email to have Application or SP account.