Service Desk Practitioners Forum

Inbound E-mail

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Trusted Contributor.

Inbound E-mail

I'm trying to set up inbound e-mail in Service Desk, but it does not work properly.

In System panel, E-mail properties window is set:

E-mail server:
SMTP: 25
From Address:
From Alias: ServiceDesk
Reply to:

Send Test Mail (to my e-mail account works properly.

I tryed to send e-mail to Service Desk and create Service call with New 'command' in the Subject field.

Subject: New 33 Service call

When I sent e-mail Service call in Service Desk was not created.

What is wrong?
Ruth Porter
Acclaimed Contributor.

Re: Inbound E-mail

Hi there,

The send test mail proves that OUTBOUND email is working. For inbound email you need to configure your mail server to relay emails for the inbound addess to the SD server on the port you configured it to listen on - this is set in server settings editor on the SMTP tab (version 4.5) or drop down on the protocols tab (version 5).

Hope this helps

Mark O'Loughlin
Acclaimed Contributor.

Re: Inbound E-mail


you also need to set the inbound mail address in the following location:

Admin Console-System Panel-Email-Inbound Email Address

I have details posted on this thread that expalins how to set this up.

Also note that your mail relay server will need an entry to be able to route mails to the openview server.

Trusted Contributor.

Re: Inbound E-mail

Thank YOU ALL!!! It works!!!
Trusted Contributor.

Re: Inbound E-mail

It is O.K.