Service Desk Practitioners Forum
cancel

Inbound E-mail Update error (SD 4.5-SP18)

SOLVED
Go to solution
Highlighted
William_157
Honored Contributor.

Inbound E-mail Update error (SD 4.5-SP18)

Hi,

I received a error when use Update Sc via email. See the attachment.
2 REPLIES
Err_1
Acclaimed Contributor.
Solution

Re: Inbound E-mail Update error (SD 4.5-SP18)

Hi William,

From the error you provide, it seems that the person who sent the email to Update the SC did not removed his signature, which made the Update command take the string "wrodrigue@suagm.edu" as another field that you wanted to update.

When you use the Update command, make sure that no other lines are in the body of the email, only those with the field names that you want to update.

Regards;
Randall Barrantes
SW Support Delivery Manager
William_157
Honored Contributor.

Re: Inbound E-mail Update error (SD 4.5-SP18)

Thanks

Its works;;;;