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Inbound E-Mail Configuration

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raam.mk
Super Collector

Inbound E-Mail Configuration

Hi,
If any of you have already configured inbound Email please do share the information.
4 REPLIES
Jay Mistry
Frequent Visitor

Re: Inbound E-Mail Configuration

Hi,

sorry if this sounds daft but I dont think we have inbound email configured, what are the benefits of it? and why would we need it?

Jay
Mark O'Loughlin
Honored Contributor

Re: Inbound E-Mail Configuration

User can create SR's etc by sending an email to OVSD. Also they can get updates on SR's.

I prefer Service Pages to mail configuration but there can be a need for it. It does require emails to be sent with certail details in the Subjecy field but users can be provided these details.

It can also be used to create calls for emails generated by external systems as a form of event management.
Peter Dent
Frequent Visitor

Re: Inbound E-Mail Configuration

Hi,

See this link which I posted a while ago.

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1138321

Peter
raam.mk
Super Collector

Re: Inbound E-Mail Configuration

Thank you all ,
I have found the solution
//Add this to "OnDomLoad" event