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In SC trying to seclect a catogery, it takes about 20-30 sec.

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Lovi Thomas
Outstanding Contributor.

In SC trying to seclect a catogery, it takes about 20-30 sec.

Hello!
I have Service desk 5.1 on win2k3 servers.

Its working for last one year and there are no issues. Only oflate we observer that when onening a SC and trying to seclect a catogery, it takes about 20-30 sec, which is very slow as compared as before and this is affecting the business.

Kindly suggest.

Regards

Lovi Thomas
2 REPLIES
Lovi Thomas
Outstanding Contributor.

Re: In SC trying to seclect a catogery, it takes about 20-30 sec.

Can anyone help me please..?
Err_1
Acclaimed Contributor.

Re: In SC trying to seclect a catogery, it takes about 20-30 sec.

Hi Lovi,

Do you have any UI rules triggering based on this field?

The slowness may be because of the UI rules execution, worth check.

Regards;
Randall Barrantes
SW Support Delivery Manager