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Importing OVO Service as?...

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Importing OVO Service as?...

Hello World,

I would like to know, I'm getting confuse in the importing OVOU Services into Service Desk. I have read through, the OVO_Itegration_AG.pdf all 138 pages,
and also executed the ./OVO_Service on our Unix box and got a text file that say, some thing look like a name as the SN Name.

Should I import this file as CI?
How can I relate the multiple SN Name to CI?
I would think, it's very make sent for me if I import that (ovo_service.txt) file to the Service instead. What do you think?

Any advise/experience grating appreciate

BR,
Krieng
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1 REPLY
mmv
Respected Contributor.
Solution

Re: Importing OVO Service as?...

Hello.

To relate multiple "SN Names" to CI you need to modify your ovounixsrvices import mapping. See attached screenshot

If you try to import your ovo_services.txt file to services, you will encounter problems with relations (in case your ovou services have more than one parent - sd services cannot have more than one parent)