I would like to know, I'm getting confuse in the importing OVOU Services into Service Desk. I have read through, the OVO_Itegration_AG.pdf all 138 pages, and also executed the ./OVO_Service on our Unix box and got a text file that say, some thing look like a name as the SN Name.
Should I import this file as CI? How can I relate the multiple SN Name to CI? I would think, it's very make sent for me if I import that (ovo_service.txt) file to the Service instead. What do you think?
To relate multiple "SN Names" to CI you need to modify your ovounixsrvices import mapping. See attached screenshot
If you try to import your ovo_services.txt file to services, you will encounter problems with relations (in case your ovou services have more than one parent - sd services cannot have more than one parent)