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Import mapping problem

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Alexey Dukov
Frequent Visitor

Import mapping problem

HI all!

I have a problem when i try to create Import mapping. I need to create Import mapping like external_event, but to workorders,not incidents.

When i try to save this , i receive erorr like:
"For external entity the following fields are required:
name." and automaticly SD show new external entity. If I fill in it, receive other erorr :
"You are not authorized to use any form for a external attribute"

Some information in attachment.

Any ideas ?

Alexey
10 REPLIES
Ruth Porter
Honored Contributor

Re: Import mapping problem

Hi Alexey,

The first error is just that you have to give the mapping a name before you do anything else.

The second one - are you in as a system administrator?
Also what version and SP?

Regards, Ruth
http://www.teamultra.net
Alexey Dukov
Frequent Visitor

Re: Import mapping problem

Hi.

Yes, I am a Administrator.
Also use SD 4.5 SP 18
Database MS SQL (SP4).


Alexey.

Alexey Dukov
Frequent Visitor

Re: Import mapping problem

In attachment steps, how i create import mapping.




Alexey.
Ruth Porter
Honored Contributor

Re: Import mapping problem

Hi there,
I am not sure what you are doing but it works fine for me when I do as in the attached:

Hope this helps, Ruth
http://www.teamultra.net
George M. Meneg
Honored Contributor

Re: Import mapping problem

Hello Alexey,

Stop the client and clear its cache. If it doesn't fix the problem, stop server (all instances if you run than more than one instances) and clear its cache. Then try again.
menes fhtagn
Alexey Dukov
Frequent Visitor

Re: Import mapping problem

Hi.

Unfortunately, it is not helps.

I restar server, clear cache on server and client, and try to create new mapping, erorr stay.

Also i tryed to create by your steps, result in attachment.

Any ideas ?

Alexey
Alexey Dukov
Frequent Visitor

Re: Import mapping problem

HI !

May you send me by email ACES xml file,with import mappin to workorders, and I use it?

Best regards,
Alexey.
Ruth Porter
Honored Contributor

Re: Import mapping problem

Hi alexey,

ACES is not guaranteed to work if the item was set up on a database which was not aligned with yours. Also I am SP 23 so it would be very risky.

Are there any mappings in place for workorders already there? could you copy one?

I think you should log this with HP and there may be a bug here.

Regards, Ruth

http://www.teamultra.net
Ruth Porter
Honored Contributor

Re: Import mapping problem

Hi alexey,

Here is an ACES export of my map but as I said before it is rsiky and you may need to edit it get it accept as it is from SP23

Good luck, Ruth
http://www.teamultra.net
Alexey Dukov
Frequent Visitor

Re: Import mapping problem

Thanks, i create a new database with my SP.
Now try to create import mapping and then use ACES to download settings.



Alexey.
//Add this to "OnDomLoad" event