I have parent-child location in Service Desk. Parent Locations are unique - Building, but the child (category - Room) are not. When Import data from excel sheet - there more then one item with this search code and I can't import them. Is it possible to recognize its Parent Location and to import data or I have to use only unique locations?
I think you can do this if you enter the rooms manually (ie it will allow you to create duplicate rooms with the same search code). Therefore you will have two "room 2" records that you can relate to building 1 and building 2, the only problem is the relation will also have to be done manually.
This may be a nightmare to maintain though.
In order for you to import these rooms you will have to specify a unique search code for each room, such as "Building_1 _Room_1" or some code of a similar format.
In hpsd, we have countries, sites, buildings, floors, rooms. site=country/site building=country/site/building floor=country/site/building/floor room=country/site/building/floor/room
For example: there is a country, "Fance" there is a site, "Paris" there is a building, "A" in the building "A", there are two floors, 1 and 2 in the building "A", on the first floor, there are three rooms, 101, 102 and 103 in the building "A", on the second floor, there are two rooms 201 and 202
The HPSD hierarchy is :
a country "France" a site "France/Paris" a building "France/Paris/A" a floor "France/Paris/A/1" a room "France/Paris/A/1/101" a room "France/Paris/A/1/102" a room "France/Paris/A/1/103" a building "France/Paris/B" a floor "France/Paris/A/2" a room "France/Paris/A/2/201" a room "France/Paris/A/2/202"