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Import CIs failed for admin-workgroup

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Klaus Mitter
Valued Contributor.

Import CIs failed for admin-workgroup

Hi everybody,

I want to import CIs with the data exchange functionality in hpsd. The import works fine, except of two fields.
How can I import the fields "admin workgroup" and "maintenance contract" ? I did some tests even with relations, but I failed.

thanks for any assistance.

regards
Klaus
4 REPLIES
Mahmood Khan_1
Super Contributor.

Re: Import CIs failed for admin-workgroup

Klaus -
Could you check if the admin group you are trying to update already exists in HPSD ?
Is it possible that you could post your ini files ?

MZK
Saji Soman
Trusted Contributor.
Solution

Re: Import CIs failed for admin-workgroup

Hello Klaus,

My understanding when importing related fields, we have to specify the reference item in the import mapping.

Here in your case, try specifying reference item as search code for admin workgroup and maintenance contract. Also make sure that the admin workgroup and maintenance contract exists.

Hope this helps.

BR,
Saji Soman
Klaus Mitter
Valued Contributor.

Re: Import CIs failed for admin-workgroup

Hello,

I tried the reference to the searchcode and still got errors in the logfile, but other errors than before. These errors gave me a hint to the access rights.
So I checked the access rights of the specified user for the automated import. This user did not have enough rights to modify workgroups. After correcting this the import went fine. I will keep in mind for the next import.

Thanks very much for your help.

regards
Klaus
Klaus Mitter
Valued Contributor.

Re: Import CIs failed for admin-workgroup

See my last comment above.

Klaus