Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Images (ico) not showing up in SD4.5 SP12 Client

Highlighted
Jason C. Basket
Super Collector

Images (ico) not showing up in SD4.5 SP12 Client

I have two boxes in our environment that have been upgraded to XP Pro SP1 and the images on Service Desk 4.5 will not show up. They all show up as box with a camera in from of it. I have looked at the setting and confirmed that the ico files exsist on the client under the images folder. Everything else on the system works fine. Any suggestions would be greatly appreciated. I have attempted to remove and re-install the client with no luck.

Thanks again,
Jason
1 REPLY
Jason C. Basket
Super Collector

Re: Images (ico) not showing up in SD4.5 SP12 Client

Well after addittional troubleshooting, I realized that both systems also had Nero EOM installed with Nero Vison Express included. This was messing up the viewing of ico files in the Windows application and thus messing up OVSD.

Jason
//Add this to "OnDomLoad" event