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IM category alerts modification to be based on ticket's Owner group calendar

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Karolina Dorosh
New Member.

IM category alerts modification to be based on ticket's Owner group calendar

Is there a way to change Incident Management category escalation alerts to be based on Owner Group calendar for stage1-3 and Deadline?

Business owners are getting confused to have stage alerts firing per Assignee Group calendar and Deadline alerts - per Deadline Alert group calendar. Need to simplify things for business side but this task does not seem to be easy to achive from technical perspective.

Thanks!
Karolina