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I'd want to integarte SD and SIM

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Vladimir_81
Frequent Contributor.

I'd want to integarte SD and SIM

Is there any way to register incident in SD from System Insight Manager events
7 REPLIES
steven_160
Super Contributor.

Re: I'd want to integarte SD and SIM

hi,

as far as i know sd can be integrated with sd_event.ini, sd_event.exe and sd_event.eup with any tool...but firstly to integrate with SIM u need to give this three files in ur SIM executables...and also u hv to do scritping to get an incident in SD

HTH

steven
Vladimir_81
Frequent Contributor.

Re: I'd want to integarte SD and SIM

It's good idea - SIM can start script or application. One problem - SIM can not generate event unic id
steven_160
Super Contributor.

Re: I'd want to integarte SD and SIM

is there any option that sim can call or invoke a script..if its there then it can be possible

no need to SIM to create a unique id that sd will take care

HTH

steven
Vladimir_81
Frequent Contributor.

Re: I'd want to integarte SD and SIM

There is event handler in SIM - it can start script, bat-file or application and send e-mail.
I dont understand - sdevent needs event unic ID to generate incident
steven_160
Super Contributor.

Re: I'd want to integarte SD and SIM

if it can send email then y dont u create an incident via inbound email...

HTH

steven
Vladimir_81
Frequent Contributor.

Re: I'd want to integarte SD and SIM

By e-mail it is possible to generate Service Call not Incident
steven_160
Super Contributor.

Re: I'd want to integarte SD and SIM

oops sorry....

but u know we hv integrated SD with our home based applications (i.e Reporting, as well as avaya n get loogged the ticket \( we hv put the three files of sd in th eexecution of the folder and ran the script...

yes indeed coding is required..and also the parametes wat ur application gives is important...
can u tell wat parameters ur SIM gives

steven