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Hp Openview 4.5

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pr_savage5
Occasional Contributor

Hp Openview 4.5

Unable to create a custom attribute for urgency in HP Openview 4.5.

I am able to create child items but not new items at route in General or as field where I need it in Service Call code Got any ideas? Please help.
6 REPLIES
Sam decosta
Esteemed Contributor

Re: Hp Openview 4.5

Hi,

Can you more elaborate ? If possible attach the scrren shot.

If you are talking about Codes in general section.You can create the parent code. just create a new code and leave the parent section blank and save it.

Now open the codes and in parent section select new code.

Thanks,
Avinash
LuckyArsenal
Acclaimed Contributor

Re: Hp Openview 4.5

I need to be able to select urgency under attributes when amending the template in presentation view for Service Call. I want to add the urgency item under general see attached. It just needs to be a plain text field.
Sam decosta
Esteemed Contributor

Re: Hp Openview 4.5

To add anything under general.

Create a custome code then create a new custome field of entity reference type and select entity to New custom code.

It will be available under general.

Thanks,
Avinash
pr_savage5
Occasional Contributor

Re: Hp Openview 4.5

Thanks for your help that worked.
Sam decosta
Esteemed Contributor
Solution

Re: Hp Openview 4.5

If worked..you can assign the points :)

Thanks,
Avinash
pr_savage5
Occasional Contributor

Re: Hp Openview 4.5

Shrivastava kindly prvoided me a solution to this problem.
//Add this to "OnDomLoad" event