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How to update field resolution after incident is closed?

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Vilma
Super Contributor.

How to update field resolution after incident is closed?

Hi,

My customer want that after incident is closed it would by possible update field resolution. I looked to form designer and realized that field resolution is not read only. How to do this?

Thanks
3 REPLIES
Sam decosta
Outstanding Contributor.
Solution

Re: How to update field resolution after incident is closed?

HI Vilma,

Your question is not clear. Whether you want to make this field read only or to make it editable.

Anyway to make it read only,
Use folder entitlement and once incident is closed moved incident to closed folder and User's Role should have view only access in this folder.

If you want to make it editable.
Give modify access to user even if the incident is closed.

Please come back if i have confused you.

Thanks,
Avinash
Vilma
Super Contributor.

Re: How to update field resolution after incident is closed?

I wanted to do it editable :) Thank you for help
Sam decosta
Outstanding Contributor.

Re: How to update field resolution after incident is closed?

Vilma..You can assign the points..if my suggestion was helpful :)