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How to update Service Level based on CI?

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Geek
Super Contributor.

How to update Service Level based on CI?

Hi Experts ,
can anybody tell how can we configure Service Level based on Configuration Items without using Services?

I want to update Service Level in SC based on Service Level related to a CI.


Is there any clue for this?
Thanks in advance.
4 REPLIES
Geek
Super Contributor.

Re: How to update Service Level based on CI?

Hello all,

can any body help on this??
George M. Meneg
Acclaimed Contributor.

Re: How to update Service Level based on CI?

Hello,

Service Level can be taken directly from CI only in Incidents. For service call you need to set up services for this job.
menes fhtagn
Geek
Super Contributor.

Re: How to update Service Level based on CI?

Ok, So it means no other way to bypass Service module or any possibilities are there?


Efforts/clues appreciated well in advance!!
George M. Meneg
Acclaimed Contributor.

Re: How to update Service Level based on CI?

Nope,

The service level field is read only in service calls and it is populated automatically by the application.

You cannot update it through db/ui rules and I seriously doubt that you can update it by sd_event or sd_import.

The alternative is to use an external tool fired by db rules that would update directly the OVSD database
menes fhtagn