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How to track number of installs for a software CI question.

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Peter Dent
Outstanding Contributor.

How to track number of installs for a software CI question.

Hi and happy new year to all....

Service Desk 4.5 SP17.

We are trying to setup software as CI's to track which users have licences and the number of licenes in use etc.

A problem arrises because we have to keep licences seperate for different depatments, even though they are the same software.

For example:

Dept1 has a CI for MS Office with 10 licences.

Dept2 has a CI for MS Office with 15 licences.

The Max Installations field on the CI form holds the number of licences for each seperate CI. The systems allows you to relate users to the CI, until that number is reached.

The problem is I need to be able to report how many licences in total we have for MS Office and how many are unassigned.

Does anyone know how this can be done?

Thanks