The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

How to stop clock while SC is in Pending?

Highlighted
nija patel
Collector

How to stop clock while SC is in Pending?

Hi,

I have got one document to stop the clock or change the deadline while SC is on Pending. I have attached the same docuement over here. Please help in the highlighted part of this document. It says it is not possible to perform this operator on Duration Field. Create the number field and perform the Operator and then change the field type to Duration. How to do it? How to change the type of the field? I am not sure how to do it? I have a deadline to finish this before this Monday. If someone knows about it then please let me know. Thank You

OVSD Version: OVSD 4.5 SP 18
OS: Windows 2003
DB: MS SQL 2000

Regards,
Nija
2 REPLIES
Ruth Porter
Honored Contributor

Re: How to stop clock while SC is in Pending?

Hi Nija,

There are several postings on this; have a look at the 2 below and see if they help:


http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1142038

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1145064

Regards, Ruth
http://www.teamultra.net
Jonathon Druce
Honored Contributor

Re: How to stop clock while SC is in Pending?

Nija, I have sent you a possible fix via email. Let me know if it works then I can post it here on the forum.
//Add this to "OnDomLoad" event