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How to show address field in service call?

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Victor Helsinki
Trusted Contributor.

How to show address field in service call?

Hi all,

I try to show (one) address of the customer (to which we'll deliver service) in the service call form. Anyone had this challenge?

I know this sounds and easy task, but I found to be so hard that I post it here as you read.

Thanks

Victor
2 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: How to show address field in service call?

Hi Victor,

As you say this is not easy - this is because addresses are separate records on a Person and/or Organization.

Icannot see how you can do this without either having a custom text field on a Person and/or Organization to hold the main address (then you can add it to the quick view) or trying something clever using the API.

Hope this helps

Ruth
http://www.teamultra.net
Vasily Kamenev
Acclaimed Contributor.

Re: How to show address field in service call?

HI
I see only one way: use rule with Update from external system. Ext.system possible be a cgi or servlet, where you send Customer identification and get back Address from script to open form.

Vassili