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How to restrict rights when status changed

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Stanly_3
Trusted Contributor.

How to restrict rights when status changed

Hi,

I have different status fields like Registered,Dispached,Inprogress,Resolved and closed.
I have given wright right on status field to SupportEngineer role.
Now my support engineer able to change the status of servicecall.

I would like to disable right on status field of engineer once Engineer changes Status Resolved.

Please help me.

Thanks in advance.

Stanly
2 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: How to restrict rights when status changed

Hi,

have a look at the suggestions here. the status entitlement may be the best option.


http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1147113
Karol Raffay
Super Contributor.

Re: How to restrict rights when status changed

You can set up Status in administrator console:
Security - Role - Specialist - Service Call (Details)- Status Access (Only modify in status range).You choose status from and to.