Service Desk Practitioners Forum
cancel

How to provide right for CI in person db.

Highlighted
Harini.G
Honored Contributor.

How to provide right for CI in person db.

Hello,

I have attached a file which shows the Person db template..can we relate User Assets in CI field if so how do we highlight the Relate field.

Rgds
Ani
3 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: How to provide right for CI in person db.

Hi Anitha,

you need to go into the relevant CI and in the USers Tab make the relation to the person. once done save and close and check the person record and the relationship will be made.
Akies
Outstanding Contributor.

Re: How to provide right for CI in person db.

Hi Mark,

Even I also want to know why we can not relate the CI's in person template?Suppose 10 CI's have been added to one person, then through CI item,it will be difficult to relate one user in 10 CI's.Can'nt we remove "ADD" and "Relate" button from the CI tab of person template?

Sorry Anitha,I raised this issue in this thread but I think this will help you also because customer will definitely raise this issue.

Regards,
Akhil
Harini.G
Honored Contributor.

Re: How to provide right for CI in person db.

Hi Mark,

The answer what you gave is right and i knew it earlier but i wanna relate the CI in Person template....is it possible..?

Akhil,
Never Mind.. u can goahead.

Rgds
Anitha Raj