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How to integrate HP Service Desk 4.5 and TEC (Tivoli Enterprise Console) events ?

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Fepelof_1
Regular Collector

How to integrate HP Service Desk 4.5 and TEC (Tivoli Enterprise Console) events ?

Hi there,

How to integrate HP Service Desk 4.5 - SP 18 and TEC (Tivoli Enterprise Console) events ?

We would like to implement an automatic integration.

thanks
Fep
3 REPLIES
Sokre_1
Super Collector

Re: How to integrate HP Service Desk 4.5 and TEC (Tivoli Enterprise Console) events ?

Hi,

There is an integration module for that and you can order it through Channel web evaluation kit store for testing.

Sokre
Fepelof_1
Regular Collector

Re: How to integrate HP Service Desk 4.5 and TEC (Tivoli Enterprise Console) events ?

Hi Sokre,

where do we get this module ?

thanks
Fep
Sokre_1
Super Collector
Solution

Re: How to integrate HP Service Desk 4.5 and TEC (Tivoli Enterprise Console) events ?

Fep,

If you are HP Partner you can log on the HP Partner Channel site and order it or you can ask your HP sales representative to order it for you.

There is always a way to do it 'mannualy' by using sd_event application called by TEC every time an event you want to forward to SD appears in TEC.

Sokre
//Add this to "OnDomLoad" event