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How to increase duration

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sia2003
Outstanding Contributor.

How to increase duration

Hi there again,
And again about duration field.
Can I increase the 'duration' field value from old value to new via DB/UI rule? I know I can set exactly value, but can I increase it via some kind of formula, for example - make duration longer on 20% than it was before.
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The Pike
Acclaimed Contributor.

Re: How to increase duration

If you want to do it via DB/UI Rule, I'd suggest external update, via HTTP post, have the web server use whichever formula you have in mind and return the value to Service Desk.

Hope this helps.
Points (and pints) are welcome!

The Pike
sia2003
Outstanding Contributor.

Re: How to increase duration

Hi there,
can you explain more your suggestion... Because for now I have only Sdesk 4.5 with SPages... I'm not understand what kind of web-server you have mean here...
The Pike
Acclaimed Contributor.
Solution

Re: How to increase duration

Would love to see some points assigned, though.
Check pages 24 and 25 in the SP20 addendum for more info.

SD 4.5 SP20 Consolidated Documentation Addendum:
http://support.openview.hp.com/selfsolve/document/KM17064/binary/sd45_sp20_addendum_en_pdf

Points are welcome. Remember each reply is eligible.

The Pike