For those of you that RFC your server patches and hotfixes, what is your strategy when patching multiple servers? Create an RFC for each Server or make the patch a CI and create one RFC and the relate the servers?? From my perspective it makes sense to make a patch CI, create a single RFC, and then relate the servers to the patch CI’s through the CMDB. Has anyone automated this process in OVSD??
One way to do it is to create a code field on the CI form called Patch Window and activate for server CI's. Set the different patch windows as the available codes. Have each server CI set to a patch window. Create 1 change request for the patching for that week. Create a workorder for each patch window and use the CI patch window code to find and relate all the Affected CI's for that patch window.
This means that the 1 RFC is for approval for all patch activity fo that day / week. And that you will create a workorder for each patch window relating the affected CIs instead of a workorder or change for each CI that is being patched.
Thanks for the reply Mark. It is an interesting and creative process! I do struggle with deligating changes into workorders and then the wo being assigned to the server CI. If it is a change then I think the change should be related to the CI. Maybe, with this tool, I will just have to let this go;-)