Hi My company is running HP OVSD 4.5 with SP27. We would like to create some forms that will allow the SD Users to do the following: 1) Ability to search/Retrieve the caller information using the phone number. 2) Also, we would like to create some locations to be associated with the service call. So, if one of the callers calls, the agent who logs the call can pickup from a list of available locations (That we will fill). I've been trying to insert LOCATIONS field in the form, but I can not find it! So, how can I create it? I'm using generic CIs that has no location, and that's why I need to add location to the service call.
I'm looking forward for your help. THANK YOU VERY MUCH in advance.
Hi 1. Searching by phone possible, but if you like to do that, then you have phone station and for each station ordinary exist software, you need catch phone # by this software and insert to line : sd_dataform.bat -forceNew "Service call" +"Caller.Mobile=50556565". The problem if you will have more then one Person with the same #. If you entering # manually, then need create additional field on Service call from and write some rule with Action Update by External system, then result back to open form. 2. SITE that is a LOCATION, rename SITE to LOCATION.
OK Let me detail the issue maybe there's a better way to do it. Part of my user requirements is to register calls to report problems in some locations for some CIs (such as telephone, computer, light, desk ...etc). Now, in order not to complicate things and create a huge CMDB, I thought of making the CIs general and the location is unique. So, I can report a telephone set problem for Location ABC. So, the CI in this case will be Telephone Set and Location ABC.