Service Desk Practitioners Forum

How to distribute shortcut (link) in SD 4.5?

Michael Gregor
Outstanding Contributor.

How to distribute shortcut (link) in SD 4.5?

We wish to install a shortcut (link to an internal website) in the shortcut bar on the left side so that all users will have access to this.

Is it possible to distribute this globally to all users? If so, how to do it?

Thanks for any tips.

Jonathon Druce
Acclaimed Contributor.

Re: How to distribute shortcut (link) in SD 4.5?


The shortut is controlled by the file ShortcutBar.DAT which is located in the C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\client\repo directory on the application server. It is copied to the clients workstation.

I have not tried this but it maybe possible to update the server copy (via the system panel) and then delete the client version. SD should then copy the server copy to the client. In theory this should work but test it first.