Hi, During the implementation phase of HP SD5.1, for testing purposes we have created alot of test Service calls now we are planning to move the system in production. How can i delete all the Service calls from SQL server DB and start with new Service call id 1?
Hi, thanks for the quick response. I cant do it by some other way from SD client. Actually am not the SQL expert and i dnt wana mess up things. BTW: if i try this command what would be the impact of it other than deleting the service calls?
You can delete the service calls from the client..but the service call ID will not get reset to 1. If you create a new service call after deleting all the existing service calls then the new call will have the number after the last number which was deleted. It will not be number 1.