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How to customize SP's views column Headins ... ?

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Thiwanka
Super Contributor.

How to customize SP's views column Headins ... ?

Dear All,

I need to customize SP's views column headings.
@ the moment I have
Call Logged at , ID , Description ,Category ,Priority, Impact ,Configuration ..... etc.

How can I add or remove the column headings ..?

Pls let me know where,what,how to do this ... ?

Thanks,

Thiwanka.
IT is Great !
6 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: How to customize SP's views column Headins ... ?

Hi there,

You can only modify what is shown in Service Pages by modifying the jsp file which shows the view (ListServiceCalls.jsp for service calls in 4.5)

Hope this helps

Ruth
http://www.teamultra.net
Thiwanka
Super Contributor.

Re: How to customize SP's views column Headins ... ?

Dear Ruth,

Thanks for the info.

I check it out and found the below para.
How do I know the exact Label name.
Eg. To add "Configuration Item Status", what should I use as lable ... ?

How do I get a list of labels, is this documented anyware... ?


<%= sc_hm.getLabelRegistrationDate() %>
<%= sc_hm.getLabelID() %>
<%= sc_hm.getLabelDescription() %>
<%= sc_hm.getLabelCategory() %>
<%= sc_hm.getLabelPriority() %>
<%= sc_hm.getLabelImpact()%>
<%= sc_hm.getLabelConfigurationItem() %>
<%= sc_hm.getLabelService() %>
<%= sc_hm.getLabelDeadline() %>



Pls advice .. !

Thanks,

Thiwanka
IT is Great !
Ruth Porter
Acclaimed Contributor.

Re: How to customize SP's views column Headins ... ?

Hi there,

I am not an expert in java script so not sure I can help. But I would guess the code you showed was picking up the names of the column so you probably need to amend that and where it actually picks up the value.

I would search this forum for advice and if you cannot find anything, post another message specifically asking for help on coding jsp to show columns.

Hope this helps

Ruth
http://www.teamultra.net
FXCISD
Super Contributor.

Re: How to customize SP's views column Headins ... ?

Thiwanka,

There are 2 ways to modify the labels of colums in Service Pages

1) Modify columnname directly in the .jsp page. This will not change the column name anywhere else in the application

2) Go to Admin console in SD -> Presentation and then change the label in the label text option. changing here will modify the labels through out the application.

Adding a column in Service Pages requires customizing the serice pages.

--Francis
Thiwanka
Super Contributor.

Re: How to customize SP's views column Headins ... ?

Dear FXCISD,

Actually I need to change the Column Heading's as well as Data.

For Eg. I need to add Organization and Caller to the existing SP's List Service Call

Pls Advice !
IT is Great !
FXCISD
Super Contributor.

Re: How to customize SP's views column Headins ... ?

Ok, then you have to customize the ListServiceCalls.jsp and add your columns along with import statement, try catch statement blocks and the text data.

-Francis