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How to create a new code

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JW3
Regular Collector

How to create a new code

Software: OpenView ServiceDesk 4.5 (SP7)

I wish to create a new entry code under Data / Codes / Work Order in the Administrator Console. However, the icon to create a new item is grayed out, and I have no right-click options.

Jeremy
6 REPLIES
The Pike
Honored Contributor

Re: How to create a new code

Hi Jeremy,

Creation of custom codes was introduced in SP20. You can activate other code fields available under Data / Codes / Work Order if you have any left that have not been already activated but if not, you're stuck with the ones you have unless you upgrade.

Of course SP7 to SP20 or higher is a big jump and there are a few requirements to be aware of (attachment storage structure, java version, etc.). If you decide to upgrade, make sure you thoroughly read the Service Pack readme file.

Points (and pints) for the answer are welcome!

The Pike
JW3
Regular Collector

Re: How to create a new code

Looking for clarification....

In our dev environment, under Data/Codes/Work Order, an entry called 'Desktop OS' exists, but it doesn't exist in our Prod environment.

Is there another area where these entries are created ?

See attached pic.

Jeremy
JW3
Regular Collector

Re: How to create a new code

Left side of the pic is Dev, right side is Prod.
The Pike
Honored Contributor
Solution

Re: How to create a new code

Jeremy,

Yes, there is a place where custom codes are activated (Not created. Creation of custom code fields is possible only in SP20 and higher). Go to:

Data > Custom Fields > Work Order

Your Desktop OS code in dev is 1 of 10 custom codes that can be activated for the Work Order entity. You will find other custom fields of data types other than 'Code' (e.g. Text40, Text4000, Boolean, Date, etc.).

Points (and pints) for the answer are welcome!

The Pike
JW3
Regular Collector

Re: How to create a new code

That was it, perfect !

Thanks,
Jeremy
JW3
Regular Collector

Re: How to create a new code

Resolved!
//Add this to "OnDomLoad" event