Hi All fields what are you like copy from item to item possible describe in Administrator console->Data->Copy Fields. But filed 64k excluded from this list :(. I implement the next solution: in Copy Field set one new field where copied Copy of ID,so each child SC will have information about ID of initialization. Create the UI rule with Action "update from external system". url to web server , argument send ID of initiator and receive information to 64k. The web site read information from previose SC by ID and copy field to output.
If you create a subcontract service call instead of a service call, then you can copy anything (except entity sets) to the subcontract service call.
For example the following rule works here:
When a value has changed where NOT (Subcontract call;Subcontract call from servicecall (*) is empty) test (Update Data) Message history set to [Subcontract call Subcontract call from servicecall Message history]
The rule posted earlier is UI rule. The criterion is to check whether the call is a subcontract call of another service call. If yes, then the 64k field is copied from the source (subcontract; from) service call.
Each service call can have as many subcontract service calls needed, but any service call can have at most one source (subcontract;from) service call.
To read more about subcontract service calls, open client's on-line help and at the index type "subcontract". I quote from the help file:
<< When analysis of an event reveals that you need to apply to another service provider to resolve the root cause of the event, you can create a subcontract service call. The subcontract service call contains information copied from the original event, to which a relation is established. >>
I do have the similar requirement, to automatically create a new Service Call from an existing call on the system. The condition for opening the automated servicecall is.. 1.At that time of parent ticket closure with special closure code The requirement for the new child sc creation is.. 1. Copy all the values from the closed parent sc 2. Copy value from one field and update in diff field on the child sc 3. Copy the workgroup searchcode from custom text field on the parent sc to pass it to "Assignment to workgroup" on the child sc
I am not familiar on data form, can you help me on this request. -Thanks, Mani.