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How to copy one custom field from one module to other

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Geek
Super Contributor.

How to copy one custom field from one module to other

Hi experts,

please guide me if it is possible to copy any custom fields from one module to another.
I have created some custom fields and checked them in the "Copy Fields" section but still I am unable to copy the values from one module to other, say from SC to Problem or Incident.

Please help!

thanks in advance!
6 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: How to copy one custom field from one module to other

Hi Geek,

The fields copied will only be the ones which are common to the different record type - which are the ones available in Service Today. So custom fields will NEVER be copied from one type of record to another type.

If you want to copy such a field, you will have to do it by using a DB rule for example:

When SC is created or modified
Condition: custom field is not empty, scheduled 1 minute after registration modified
(this schedule is to ensure the relationship between the records has been fully captured)
Action: data update and check the "update related items" box and then select the record type to be update and set the field you want.

Hope this helps, Ruth
http://www.teamultra.net
Geek
Super Contributor.

Re: How to copy one custom field from one module to other

Ok Ruth,
I agree on that but still my requirement is that if user is creating an Incident using
"Actions -> Create Incident- copy values from current item", then it should copy those custom fields from SC to Incident.
Do you think it is possible if we create a custom code and then relate it to custom field in both SC and Incident.Then as the Custom Code will be a common thing between the two modules, it should copy the value from one field to another, isn't it?

Ruth Porter
Acclaimed Contributor.

Re: How to copy one custom field from one module to other

Hi there,

Sorry but it does not work like that. The fields in Service Today are common to all the record types but you cannot add a custom field of any type at the Service today level; so you will need to use a DB rule as I said above.

Regards, Ruth
http://www.teamultra.net
Geek
Super Contributor.

Re: How to copy one custom field from one module to other

Ok Ruth,

thanks a lot for your replies. i am giving you points for all your efforts. Thanks for your suggestions but still i do not consider my problem to be resolved.
I hope there should be a solution for this
problem.
Ruth Porter
Acclaimed Contributor.

Re: How to copy one custom field from one module to other

Hi there,

You are right - my suggestion is not a solution but only a work round; BUT as HP are not developing HPSD any more, you will probably have to live with these workrounds

Thanks for the points, Ruth
http://www.teamultra.net
George M. Meneg
Acclaimed Contributor.

Re: How to copy one custom field from one module to other

Hello,

Don't hold your breath waiting this to be implemented. Have a look at http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1147906

I have opened a case at HP and their answer was "it is by design and it won't be implemented since we are not accepting new ERs"
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