Service Desk Practitioners Forum
cancel

How to config the DBrules to send SMS to people that are not workgroup members.

Highlighted
comeonover_1
New Member.

How to config the DBrules to send SMS to people that are not workgroup members.

Hi,

I have successfully set a DBrules to send SMS to people when being assigned a service call.

Now I face a problem that if I want to send SMS to managers not involve in any workgroups when the service call impact set to 'top',how can i achieve?

Thx,

Even
1 REPLY
Alexey Dukov
Outstanding Contributor.

Re: How to config the DBrules to send SMS to people that are not workgroup members.

Hi Even.

In my opinion all it is necessary to create a rule which would watch translation of a field impact, and sent on number of the manager rigidly specified in a rule.If you have more that one managere, create field "Manager Tel." which update at creation Servicecalls, and you send SMS on this number.
Hope this help.

Best Regards,
Alexey