Service Desk Practitioners Forum
cancel

How to clear OVSD 4.5 Audit log

SOLVED
Go to solution
Highlighted
Steven De Smet
Honored Contributor.

How to clear OVSD 4.5 Audit log

The audit log is a nice thing but it can grow rapidly.

My audit log is currently so big that it takes to long to get it loaded in OVSD. I would like to delete the oldest items in this log, but when trying to delete an entry (as system) I always get the message that I'm not autorized.

I found the table in the database but after deleting one line, OVSD was giving all sort of errors during restart of the clients.

How do a clear this audit log?
3 REPLIES
George M. Meneg
Acclaimed Contributor.
Solution

Re: How to clear OVSD 4.5 Audit log

Hello Steven,

Audit logs can be deleted through archiving. Go to administrator console/system panel/archive settings, check audit log, select a view that is going to be used for archiving and press start archiving now.

Have in mind that if the view contains more than 40.000 lines, probably you going to have problems and timeouts. Set a the archive view in such way that no more than 40.000 lines AND/OR too many fields are listed.
menes fhtagn
Mark O'Loughlin
Acclaimed Contributor.

Re: How to clear OVSD 4.5 Audit log

Hi Steven,

be sure to set an audit view with a filter or you may have problems loading the audit details.
Steven De Smet
Honored Contributor.

Re: How to clear OVSD 4.5 Audit log

Thank you guys,

I should found this one by myself, but during the summer I tend to get lazy ;)