Service Desk Practitioners Forum
cancel

How to apply SP17?

SOLVED
Go to solution
Highlighted
Peter Dent
Outstanding Contributor.

How to apply SP17?

Hi,

I'm planning on applying SP17 to our SD 4.5 system which is currently on SP14.

I know there is documentation with the SP but, any tips, hints or general guidance regarding doing this will be generously rewarded!

Not yet having looked at the docs.....

What is actually involved?

Do all the clients have to be upgraded seperately?

Thanks.
5 REPLIES
Jay Mistry
Outstanding Contributor.

Re: How to apply SP17?

Hi Peter,

I dont think theres actually much work involved in going from SP14 to SP17, the main thing you need to be aware of is the attachments folder structure change, look for document itsm007474 for more info.

out of interest how come your only upgrading to SP17, why not move to a higher SP?

Also, try the upgrade in a development area, if you make errors its not a problem, just roll back the database and reattempt until you have success. another example of test, test and more tests!

Jay
Jay Mistry
Outstanding Contributor.

Re: How to apply SP17?

Yes all clients will need to be upgraded seperately, you could use SMS to get the SP out to clients.

Jay
Jay Mistry
Outstanding Contributor.

Re: How to apply SP17?

itsm007474 is part of SP18, look in the extraction folder unders Docs.
Mark O'Loughlin
Acclaimed Contributor.
Solution

Re: How to apply SP17?

Hi,

Back up the database
Image (ghost) the application servers

To roll out the client you can use the remote updater from the admin console (but have a back up in case it to not 100%).
you can roll out the clients upgrade using SMS or Radia provided you get the current SMS or Radia package upgraded to SP 17
You can upgrade the clients by desk visits if you have a small number of them

Attachments - you have to run an attachments migration to the new attachments folder structure by running a perl script so you need to install perl and run the script before the upgrade and after the upgrade to catch any attachments in between

Test the upgrade
Test the client roll out
Test the attachments migration
Test the rollback plans you have
Test OVSD and any application that it intergrates with to ensure it all works e.g. OVO or a data import from a HR CRM application

Test it all in a test lab if you can so you can tease out the issues and reduce the risk in production
Peter Dent
Outstanding Contributor.

Re: How to apply SP17?

Thanks for the replies.

We are going to SP17 because we currently have two system on e on SP17 and one on SP14.

The plan is to bring them both into line and then a little later upgrade both to SP23.