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How to adding service call in FAQ?

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Zorin
Regular Collector

How to adding service call in FAQ?

sd 4.5 sp 20
5 REPLIES
Mark O'Loughlin
Honored Contributor

Re: How to adding service call in FAQ?

Hi,

there should be a check box available for the Service Call form called "FAQ". If not go into form designer and add it to the form and ensure the people creating the FAQ's have write access to it.

Once selected the call is saved as an FAQ.

Zorin
Regular Collector

Re: How to adding service call in FAQ?

Hi Mark, I did check FAQ, but where I can view list of FAQ with my adding service call? I know this in Service Pages but don't know in client of SD.

Regards,
Zorin
Mark O'Loughlin
Honored Contributor

Re: How to adding service call in FAQ?

Hi,

create a view with a filter set to show service calls when the FAQ box is selected.

Using advanced find will do the same thing but a system view named FAQ will be more helpfull to users of the system.
Mark O'Loughlin
Honored Contributor

Re: How to adding service call in FAQ?

You could also set the "Group By" filter inthe view to group by FAQ Category - All Collasped to help the users navagate through the FAQ's
Zorin
Regular Collector

Re: How to adding service call in FAQ?

Ok.
Thanky you, Mark.

Regards,
Zorin
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